Instructions for clearing the cache of the most common browsers are listed below. Use a different browser (if you use IE, try Firefox, and vice versa). Be sure to tell them exactly which URL you are using. If you don't know any alternative URLS, ask Technical Support to provide you with one. For example, if you are going to you might go to your IP address instead.
Use an alternative URL for the same location.
For instructions on clearing your cache, see the section below How to clear the cache in commonly used browsers: Try holding down the Shift key while pressing the Refresh button.Ĭlose your browser and re-open it (make sure you are NOT on the cached page) and delete your temporary Internet files (clear your cache). Here are some ways you can try to fix your caching problem, in order of escalation: To resolve these issues, you may find that you need to manually clear your computer's cache of web pages. Learn how to easily install Cirrus Insight for Office 365 as a user (non-admin).There are a number of problems that can manifest from cached browser data stored on your computer. How do I install Cirrus Insight for Office 365? Our recommendation is to test Calendar Sync in a Salesforce Developer org. How can I test Calendar Sync for Gmail in my Sandbox? To get a free Developer license from Salesforce, please go to How can I test Calendar Sync for Office 365 in my Sandbox? If you received an email with the subject "Cirrus Insight Calendar Sync Problem," that means Calendar Sync wasn't able to access your calendar and you'll need to grant authorization. How do I authorize my Office 365 account when Calendar Sync encounters a problem? If you use Outlook for Windows and experience performance or access issues when using Cirrus Insight (such as a blank pop-up screen or repeated login loop), you can clear the Cirrus Insight for Outlook cache that's stored locally on your PC. Refresh Gmail and sign into Cirrus Insight. Check the box beside Cached images and filesĤ.Check the box beside Cookies and other site data.From the Basic view of the Clear Browsing Data window, Select More Tools and then Clear Browsing Data.ģ. From Chrome, open Preferences (three vertically stacked dots in the top right of your browser).Ģ. For additional information, refer to Google Chrome Support - "Clear cache and cookies".īe prepared to use your passwords to sign back in. Clearing your cache will clear your signed-in state on sites (including Gmail and Salesforce).ġ.Clearing them fixes certain problems, like loading or formatting issues on sites." Google Support explains, "When you use a browser, like Chrome, it saves some information from websites in its cache and cookies.If you're experiencing login or functionality issues with Cirrus Insight, you can clear your Chrome cache and cookies as an initial troubleshooting effort.
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